{"id":287,"date":"2016-10-17T15:41:16","date_gmt":"2016-10-17T15:41:16","guid":{"rendered":"http:\/\/www.smartronics.com.tw\/?page_id=287"},"modified":"2016-10-17T19:21:16","modified_gmt":"2016-10-17T19:21:16","slug":"faq","status":"publish","type":"page","link":"http:\/\/smartronics.com.tw\/china\/faq\/","title":{"rendered":"\u5e38\u89c1\u95ee\u9898\u4e0e\u89e3\u7b54"},"content":{"rendered":"
\n
\n

FAQ<\/h1>\n
Q1 : Where Do I go to find the latest updates from smartronics <\/span><\/div>
All Major Updates will be posted on the official smartronics Corporate Website as well as the Official smartronics Facebook Page. Updates on smartronics Facebook will occur more frequently.
<\/div><\/div>
Q2 : What do I do if a non-removable battery malfunctions <\/span><\/div>
Contact your local service center and the IT personnel can replace it for you. Do not try to remove or replace the battery yourself
<\/div><\/div>
Q3 : Cannot send or receive text messages. <\/span><\/div>
Possible Cause:
\n1. Error message center number
\nSMS -> SMS Settings -> Message center number, check if the message center number is correct; if you do not know the correct message center number, contact your local service provider for the “message center number”
\n2. Overdue phone bill
\n3. Phone malfunction<\/p>\n

Contact your local smartronics service centers for proper assistance

<\/div><\/div>
Q4 : How to use voice mail <\/span><\/div>
Voicemail is a value-added service by your carrier. Contact your local carrier and open the service, a voice mailbox number will be provided, enter the number into the voice mailbox editor. To receive a message, you can access your voicemail, select “Connect to voice mail”, the phone will automatically connect to the operator to set the voice mail and listen to the message.
<\/div><\/div>
Q5 : Cannot send or receive MMS <\/span><\/div>
Possible causes: SIM card does not support WAP, phone does not support GPRS
\n1. Contact your local carrier to see if WAP or GPRS is supported in your area
\n2. Check the phone setting or restore to factory settings
\n3. Contact your local service centers
<\/div><\/div>
Q6 : Cannot open MMS <\/span><\/div>
Possible Causes:
\n1. Received file format is not supported by the phone
\n2. MMS content is larger than the phone memory. Try sending a plain text MMS to determine whether the phone support the file format
<\/div><\/div>
Q7 : An envelope with a P or a globe is displayed on the phone <\/span><\/div>
This is a PUSH message. There are 2 ways to receive the message depending on your phone.
\n1. Internet – Browser > PUSH Inbox
\n2. Text message > PUSH inbox
\nTo view this information, press and a link will open up. (Internet charges may apply).
\nIf you do not wish to see the message, empty the contents of the PUSH inbox and the icon on the display will disappear. If you do not wish to receive any PUSH messages, in the browser under Settings > PUSH Inbox > inbox settings > receive PUSH message – select “No”
<\/div><\/div>
Q8 : How to synchronous songs and lyrics <\/span><\/div>
The phone must support lyrics display and meet the following conditions
\n1. The lyrics are in LRC format
\n2. The song and lyrics have the exact same file name (excluding extensions)
\n3. Lyrics and song file are in the same folder
\nIn the \u201cList\u201d settings, turn on \u201csynchronize lyrics display\u201d. Turn on the Music Player to see the lyrics.
<\/div><\/div>
Q9 : Echo during phone calls <\/span><\/div>
Possible Cause
\n1. The network
\n2. The other phone
\n3. Machine malfunctions.
\nCall a few times to different phones to determine where the problem lies. If the problem lies in your phone, contact your local smartronics service provider.
<\/div><\/div>
Q10 : Cannot play downloaded movie, shows does not support this format <\/span><\/div>
Phone movie file format must comply with the requirements and parameters of the phones before they can play properly. For your phone\u2019s specifications, refer to the phone handbook. A format conversion tool can be used to convert the file to meet the requirements of your phone.
<\/div><\/div>
Q11 : Photos cannot be saved to the TF card, shows there is no memory card <\/span><\/div>
Make sure a TF card is inserted; check in the camera settings to see if photos are set to be saved in the TF card.
\n* Phone needs to be restarted after inserting a TF card
\nIf everything is normal, this could be due to a faulty TF card or phone contact failure. Contact your local service center for proper assistance.
<\/div><\/div>
Q12 : Need to manual play each song <\/span><\/div>
Enter the playback interface. Options > Settings > Repeat, select “All”
<\/div><\/div>
Q13 : Songs do not play in order <\/span><\/div>
Enter the playback interface, from Options >Settings turn random to “OFF”
<\/div><\/div>
Q14 : Cannot adjust focal length <\/span><\/div>
Photos that are set to maximum size cannot adjust the focal length. Under other dimensions, focal length can be adjusted by adjusting the navigation key up and down.
<\/div><\/div>
Q15 : Photos are not clear <\/span><\/div>
Possible causes:
\n1. Dirty Protective film
\n2. Dirty or scratched Camera lens glass
\n3. Phone problems. Contact your local service center for proper assistance
<\/div><\/div>
Q16 : Frequent network connection failure <\/span><\/div>
Possible Causes:
\n1. Network reason
\nMove around your phone; if you are calling from inside a building, walk to a window. If you continue to experience weak signals in a given area, it may be caused by a lack of network coverage.
\n2. Phone
\nContact your local smartronics service center for proper assistance.
<\/div><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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